Accessibility Statement

Accessibility statement for South Tyneside Family Hubs

This accessibility statement applies to content published on the https://southtynesidefamilyhubs.co.uk/ domain.

This website is run by South Tyneside Council. We want as many people as possible to be able to use this website. For example, that means you should be able to: (can the below please be checked)

  • change colours, contrast levels and fonts
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • when using a keyboard and tabbing through the website, the focus is not visible.
  • across the website, elements do not meet the minimum colour contrast ratio threshold.
  • on the banner of website, links do not have discernible text.
  • on the homepage, elements do not have accessible names.

 Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements:

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

In your message, include:

  • the web address (URL) of the content
  • your email address and name
  • the format you need – for example, plain text, braille, BSL, large print or audio CD

We’ll consider your request and get back to you in 14 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

South Tyneside Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

Non-compliance with the accessibility regulations

The content listed below is non-accessible for the following reasons.

Links

Links do not have discernible text

On all pages, links do not have discernible text. Links must have discernible text so keyboard users and screen readers can navigate a webpage. Only links with inner link text can be accessed. This does not meet WCAG 2.1 success criterion 2.4.4l Link Purpose and 4.1.2: Name, Role, Value.

Link text

Links use ‘click here’ or ‘link’. Links cannot be identified from their link text, this stops users from understanding the purpose of each link in the content. This does not follow best practice.

Navigation

Select elements must have accessible names

On the homepage, elements do not have accessible names. Elements must have accessible names so screen reader users can identify form fields. This does not meet WCAG 2.1 success criterion 4.1.2: Name, Role, Value.

ARIA commands must have accessible names

On the Our Hubs pages, ARIA commands do not have accessible names. ARIA command elements must have discernible text that clearly describes the destination, purpose, function, or action for screen readers. This fail WCAG 2.1 success criterion 4.1.2: Name, Role, Value.

Focus visible

The keyboard focus is not visible across the website. This fails WCAG 2.1 success criterion 2.4.7: Focus visible.

All page content should be contained by landmarks

All content should be within distinct regions such as the header, nav, main, and footer. This may stop screen readers navigating through the webpage. This does not meet best practice.

Documents should have one main landmark

All content on a page should have one main landmark to navigate to the primary content of the page. This does not meet best practice.

Pages should contain a level-one heading

Pages should contain a level-one heading so screen reader users can use keyboard shortcuts to navigate through the heading structure of a page. This does not meet best practice.

Headings should not be empty

Heading elements should contain content and this content should be accessible by a screen reader. This does not meet best practice.

Colour contrast

Elements must meet the minimum colour contrast ratio threshold

Across all pages, elements do not meet minimum colour contrast ratio thresholds. Some users might find it difficult to distinguish outlines, borders, edges and details. This fails WCAG 2.1 success criterion 1.4.3: Contrast.

What we’re doing to improve accessibility

We have reported issues in this statement to our website supplier on 1 July 2024.

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed. 

Preparation of this accessibility statement

This statement was prepared on 4 July 2024.

This website was last tested on 4 July 2024 against the WCAG 2.1 AA standard. The test was carried out by South Tyneside Council.

We tested a sample of pages including the following templates:

  • Homepage
  • Search results page
  • Content pages

We carried out both manual checks, and automated tests using the axe accessibility checker.