Accessibility Statement
Accessibility statement for South Tyneside Family Hubs
This accessibility statement applies to content published on the https://southtynesidefamilyhubs.co.uk/ domain.
This website is run by South Tyneside Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
Parts of this website are not fully accessible. For example:
- when using a keyboard and tabbing through the website, the focus is not visible.
- across the website, elements do not meet the minimum colour contrast ratio threshold.
- on the banner of website, links do not have discernible text.
- on the homepage, elements do not have accessible names.
Feedback and contact information
If you find any problems not listed on this page or think we’re not meeting accessibility requirements:
- email: webteam@southtyneside.gov.uk
- call: 0191 424 7363
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email: familyhubs@southtyneside.gov.uk
- call: 0800 783 4645
In your message, include:
- the web address (URL) of the content
- your email address and name
- the format you need – for example, plain text, braille, BSL, large print or audio CD
We’ll consider your request and get back to you in 14 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
South Tyneside Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.
Non-accessible content
Non-compliance with the accessibility regulations
The content listed below is non-accessible for the following reasons.
Links
Links do not have discernible text
On all pages, links do not have discernible text. Links must have discernible text so keyboard users and screen readers can navigate a webpage. Only links with inner link text can be accessed. This does not meet WCAG 2.2 success criterion 2.4.4l Link Purpose and 4.1.2: Name, Role, Value.
Link text
Links use ‘click here’ or ‘link’. Links cannot be identified from their link text; this stops users from understanding the purpose of each link in the content. This does not follow best practice.
Navigation
Select elements must have accessible names
On the homepage, elements do not have accessible names. Elements must have accessible names so screen reader users can identify form fields. This does not meet WCAG 2.2 success criterion 4.1.2: Name, Role, Value.
ARIA commands must have accessible names
On the Our Hubs pages, ARIA commands do not have accessible names. ARIA command elements must have discernible text that clearly describes the destination, purpose, function, or action for screen readers. This fail WCAG 2.2 success criterion 4.1.2: Name, Role, Value.
Focus visible
The keyboard focus is not visible across the website. This fails WCAG 2.2 success criterion 2.4.7: Focus visible.
All page content should be contained by landmarks
All content should be within distinct regions such as the header, nav, main, and footer. This may stop screen readers navigating through the webpage. This does not meet best practice.
Documents should have one main landmark
All content on a page should have one main landmark to navigate to the primary content of the page. This does not meet best practice.
Pages should contain a level-one heading
Pages should contain a level-one heading so screen reader users can use keyboard shortcuts to navigate through the heading structure of a page. This does not meet best practice.
Headings should not be empty
Heading elements should contain content and this content should be accessible by a screen reader. This does not meet best practice.
Colour contrast
Elements must meet the minimum colour contrast ratio threshold
Across all pages, elements do not meet minimum colour contrast ratio thresholds. Some users might find it difficult to distinguish outlines, borders, edges and details. This fails WCAG 2.2 success criterion 1.4.3: Contrast.
What we’re doing to improve accessibility
We have reported issues in this statement to our website supplier on 26 September 2024.
We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.2 AA standard. We will update this page when issues are fixed.
Preparation of this accessibility statement
This statement was prepared on 4 July 2024. It was last reviewed on 26 September 2024.
This website was last tested on 26 July 2024 against the WCAG 2.2 AA standard. The test was carried out by South Tyneside Council.
We tested a sample of pages including the following templates:
- Homepage
- Search results page
- Content pages
We carried out both manual checks, and automated tests using the axe accessibility checker.